How are orders approved?

To ensure everyone who engages with our sampling campaigns has a fair chance, we limit orders to one per person, and on some occasions, one order per household. This is on a per campaign basis.

When you submit an order to us, you provide us with your postal address and your email address. We also record your IP address and the “fingerprint” of the device you used to submit the order. To be clear, we treat your IP address and fingerprint information as Personal Data, and we have controls in place to ensure that this data is secure. You can read more about this in our Privacy Notice below.

Based on the address details that you enter into the form, if your order is the only one for a given postcode/zip code, we’ll approve your order where applicable.

However, if there is more than one order for the postcode/zip code that you gave us – for example if a neighbour also submitted an order – then it requires manual approval. We have some rather helpful staff members whose job it is to look at all of the orders for a given postcode requiring manual approval. Using the postal address, email address, fingerprint, and IP address, our staff will make an informed decision about whether to approve your order. The staff who make these decisions have all received appropriate data protection training, GDPR training, and training to ensure we uphold our own information security controls.

Depending on the campaign, if your order matches the rule of one per person or one per household, it will be approved. It will then be sent to fulfillment for delivery to the address that you submitted.

Please bear in mind that orders do sometimes take a few weeks to get through the postal network but we will get them to you as soon as we can.

Privacy Notice

Introduction

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your sensitive information and how we will deal with it. For the purposes of the Data Protection Act (‘the DPA’) and the EU General Data Protection Regulation (‘the GDPR’), sensitive information includes what is defined as your ‘personal data’.

By visiting any website available on the flavorsampling.com domain (the ‘Website’) you accept and consent to the practices described in this Privacy Notice including the processing of your personal data.

In this Privacy Notice, we seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘ Privacy Notices, Transparency and Control‘.

WHAT’S IN THESE TERMS?

These terms tell you the rules for using our website www.flavorsampling.com (“our site”).

WHO WE ARE AND HOW TO CONTACT US

Our site is a site operated by Flavor Sampling Ltd. (“We”). We are registered in England and Wales under company number 12125350 and have our registered office at 64 Victoria Road, Horley, England, RH6 7PZ. Our VAT number is GB 331694695.

Our main regulators are the Advertising Standards Authority, Committee of Advertising Practice and the Broadcast Committee of Advertising Practice. There are also other codes and regulations that apply to our industry and which we comply with. 

We are a limited company.

To contact us, please telephone us on +44 7875 019432.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

What we do with your information

We will use your information to:

• deliver emails to you and to send you information about the services that we offer and other related topics;
• allow you to request a sample from one of our brand partners and to share our offers with your friends;
• deliver our brand partners’ sample(s) to your nominated address;
• allow you to participate in interactive features of the Flavor. system and Flavor. services, when you choose to do so;
• collect feedback from you on behalf of Flavor. and our brand partners related to the sample that you have claimed and the service that we have delivered;
• keep a record of your request for a sample (a record we will never disclose to anyone) for analysis purposes in order to better understand what works well and what works not so well in the distribution of samples for our brand partners; and
• contact you with information about the services we provide by other means.
• Contact you to discuss live and upcoming jobs if you have applied to work for us

We compile statistics about user trends on our Website, which are used by third-party organisations to understand how users interact with businesses, brands and one another online and to advise about these things. These statistics are drawn from a dataset that does not contain any information from which you can be identified.

Information we collect from you

We will collect and process the following information about you:

Information you give us – this is information about you that you give us by filling in forms on our Website or by corresponding with us by phone, email or otherwise. It includes information you provide when you request a sample. We only ask from you the minimum data required for you to use our service.

If you are a brand wishing to partner with Flavor. you can contact us via our Website. To do so we ask for the brand name, your name, a contact email address, and telephone number.

If you are using Flavor. to request a sample from one of our brand partners then your data will be handled in accordance with the brands’ Terms of Use and this Privacy Notice. As a minimum, we will require your name, your email address and a postal address to deliver our brand partner’s goods to you.

Flavor. does not collect or store any of your financial information. Where access to your financial information such as credit or debit card is required, this information will be processed through secure payment pages of our chosen third-party service providers (e.g. PayPal, Stripe).

Information we collect about you – Whenever you visit our Website we will automatically collect the following information:

technical information – including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit – this includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).

Information we receive from other sources – This is the information we receive about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this Website. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Where we hold and what we do with your information

The information and content held on our Website’s deployed geographically to maximise user experience. All information that could identify individuals within the European Union is stored exclusively within the European Union. We will never share your user information with third parties for promotional purposes without your consent.

Our production databases are stored in Google Drive which is contracted by use for the provision of technical services. We remain responsible at all times for the security of your information, but if you want to know more about how we interact with Google Drive you can view their Privacy Notice, among their other policies at Google Drive

We will often share your information with our trusted brand partners that you have claimed a sample from through Flavor. but only where you have expressly consented for us to do so.

What we do to ensure the security of your personal information

We take the security of your personal data very seriously. Our approach to information security is constantly evolving and continually reviewed.

We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we do business.

We have policies and practices in place that not only ensure our compliance under the GDPR, including training and adequate procedures put in place for any staff that handle or have access to sensitive information.

Your rights regarding your personal information

We may contact you via email with updates about the services that we offer or any changes that we have made to our Website.

You can opt-in or out at any time by clicking the ‘Unsubscribe’ link in our emails.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our service may be advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy notices and that we are not responsible or liable for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Access to Information

You have the right to find out what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 20 working days. To make a request for information please contact [email protected] and a member of our team will be in touch.

If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect then please contact us at the email address above and a member of the Flavor. team will rectify this on your behalf.

You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems. Again, if you would like to exercise this right then please contact us at [email protected].

There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.

How long we hold your information for

At Flavor. we have procedures in place to regularly review what personal data we hold. We keep your personal data in a plain text format only for as long as required in order to carry out the processing activities you have permitted us to do. Once the sampling campaign that you engaged with has concluded (on average about 180 days) and we have completed all of the processing activities required to get the sample into your hands and gather feedback from you, our data lifecycle management comes into effect. 

So that we can continue to improve how Flavor. works, there are five bits of personal data which you share with us that we exclude from our data lifecycle management process – your postcode, country, opt-in preference, any HTTP referrer value present when you visited our sampling page and any “utm_source” query string parameter present when you visited our sampling page.

We keep your postcode and country in plain text so that we can report on what parts of the world we are delivering samples to. We cannot identify you as the owner of this postcode once your other personal data has been encrypted.

We keep your opt-in preference in plain text so that we can report on average opt-in rates on our platform so that we can keep our brand partners informed about benchmarks on our platform. We cannot identify you as the owner of an opt-in preference once your other personal data has been encrypted.

We keep your utm_source and HTTP referrer value in plain text for two reasons. Firstly, so that we can report back to our brand partners about the performance of their sampling campaigns. Secondly, to help combat abuse of our platform by entities who act against our terms and conditions. We cannot identify you as the owner of autm_source value or HTTP referrer once your other data has been encrypted.

Of course, you also have the right to forgotten at any point and can find out more about this in the ‘Access to Information’ section above.

Changes to this Privacy Notice

Any changes we may make to our Privacy Notice in the future will be posted on this page. The new terms may be displayed on-screen and you will be required to read and accept them to continue your use of our services.

Our Cookie Policy

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. By continuing to browse the Website, you agree and consent to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

We use the following types of cookies:

• Strictly necessary cookies – these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system.
• Analytical/performance cookies – These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies – These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies – These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but these cookies will contain no information capable of identifying you personally.

You can find more information about the individual cookies we use and the purposes for which we use below:

Google Analytics

We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive. We have our Google Analytics account set to retain data for twenty-six months from the point at which you last visited our website.

Google’s statement about privacy can be found here.

Twitter button

The Twitter button allows our users to share our platform and services with their followers more easily.

Twitter’s privacy policy states they use cookies “to collect additional Website usage data and to improve our Services” – You can read the policy in full here.

Facebook Button

We use Facebook button to allow you to share out platform with your friends and other Facebook users. We also use the Facebook Connect feature in certain campaigns to verify your identity and that of any friends you wish to share a sample with.

Facebook’s statement about privacy relating to their Connect feature is here and also here.

Consent

In line with the latest advice from the Information Commissioner’s Office, we interpret your continued use of our platform as consent for us to use cookies to capture information about how you interact with our services and those of other services we use. If you’d like to manage your use of cookies then you can find out how to do so by using the link here, but please note this may affect the functionality of the Website.

More information about cookies

Still don’t know what cookies are? Then why not follow the link conveniently located here which provides more information about what they are and how they work.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to our Privacy Policy as above, which also apply to your use of our site. 

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. 

HOW YOU MAY USE MATERIAL ON OUR SITE

We use our site to demonstrate the work that we do and to display the projects we create and are involved in. To do this, we may display relevant social media items as content on our site. If you attend any of our events and use the proper hashtags to bring any of your images on social media to our attention, then we may display your photos on our site, provided it complies with all laws, including copyright and privacy laws. We will always inform you that any material you post on social media may be used on our site. You will remain the owner of these images, but you grant us a limited license to use, store and copy that content and to distribute and make it available to third parties.

If you would like us to remove your image from our site, then please send a request to [email protected] and we will remove it from our site and also from our archives. 

Subject to the foregoing, we are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors (written persimmon from Flavor Sampling Ltd. in advance).

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on [email protected]

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Terms and conditions of supply.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. 

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policies above

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in these Terms of Use.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected]

GOVERNING LAW AND JURISDICTION

Please note that these terms of use, their subject matter and their information, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.